PBES Commitment to Service

High Quality Service is in our DNA

In today’s world, there are a lot of product choices to be made. For PBES, the product is only the beginning. Outstanding commitment to customers sets us apart from the competition.  PBES’ team of highly skilled and trained technicians are fully engaged in support of our customer’s success. They are determined to optimize the installation and operation of your energy storage solution, both on a financial and a performance basis.

PBES support is based on commitment to the client, focused on solutions to ensure efficient operations throughout the life of the system.

PBES will always go farther, stay longer and work harder to make sure your project is performing at the top. It is who we are and what we do.


PBES service and support begins at the system purchase and grows throughout the duration of the system:

  • Training of customers in best practices installation
  • Clear messaging about project status through manufacture and testing
  • Development of timelines with regards to spare parts and timing of support
  • System use training and certification of onsite resources
  • Technical hotline and documentation management system
  • Installation oversight support and commissioning services
  • Real time monitoring
  • Performance optimization support
  • Software updates
  • Scheduled maintenance and observation
  • Performance reporting
  • Safety certification
  • Ongoing training for system life
  • 60 minute call back support at any time

Customer Loyalty is not given, it is earned. At PBES, service is the most compelling reason for our partners to continue to work with us. We are committed to building bridges with our partners supporting our partners as they differentiate themselves to their customers - one system at a time.

Brian Grison, VP Global Service